JumaBazar.pk Refund and Return Policy

At JumaBazar.pk, we are dedicated to providing you with a seamless shopping experience. We understand that occasionally, situations may arise that require returns or refunds. To ensure clarity and a hassle-free process, we have outlined our Refund and Return Policy below:

1. Eligibility for Returns and Refunds:

a. We accept returns and provide refunds under the following circumstances:
– Damaged or defective products upon delivery.
– Incorrect items received.
– Orders canceled before shipping.

2. Return and Refund Process:

a. If you receive a damaged or defective product, or if you receive the wrong item, please reach out to our Customer Support team within 7 days of receiving your order.
b. To initiate a return or refund, please provide the following information:
– Order number
– Product details
– Description of the issue (damage, defect, or incorrect item)
c. Our Customer Support team will guide you through the return process and provide instructions for returning the item.
d. Once we receive the returned item and verify the issue, we will promptly process your refund or arrange for a replacement, according to your preference.

3. Exceptions to Refunds and Returns:

a. Printed Items: Printed items, including personalized merchandise, are non-refundable unless they arrive damaged or with a manufacturing defect.
b. Electronics and Cosmetics: For hygiene and safety reasons, change-of-mind returns are not accepted for electronics and cosmetics. Please carefully review product details and specifications before making your purchase.

4. Customer Responsibilities:

a. For eligible products in the case of a change of mind, the customer is responsible for covering the return shipping charges.
b. The returned item must be in its original condition, including packaging, tags, and accessories.

5. Delivery Charges:

a. In case of a return due to damaged or defective items or receiving the incorrect item, JumaBazar.pk will bear the return shipping charges.

6. Contact Information:

a. For any inquiries, concerns, or to initiate a return or refund, please contact our Customer Support team via:

Email: sales@jumabazar.pk

WhatsApp: +92 322 4284220

7. Timelines:

a. Refunds will be processed within 7-10 business days after receiving the returned item and verifying the issue.

8. Amendment of Policy:

a. JumaBazar.pk reserves the right to amend this Refund and Return Policy at any time without prior notice. Customers are encouraged to review this policy periodically for any updates or changes.
Our aim is to ensure your satisfaction with every purchase from JumaBazar.pk. We appreciate your trust in us and will make every effort to address any issues promptly and fairly. Thank you for choosing to shop with us!